Our Unlimited Lifetime Replacement Warranty
This warranty is valid only for our Tungsten Carbide range. K-sta precious metal rings are not covered under this warranty. We guarantee you will enjoy our Tungsten Carbide rings for your entire life. These rings are designed to be maintenance free and we are the only Australian jewellers that offer the best “Unlimited Lifetime Replacement Warranty” available, we guarantee you a no questions asked, no hassle replacement policy. Under normal usage K-sta Tungsten Carbide Rings will keep their shape, shine and be virtually scratch free. Please note inlays and plated rings are susceptible to minor scratches. Since tungsten carbide rings cannot be re-sized our policy will cover you for all future size replacement needs. So don’t despair if your ring ever happens to scratch, chip, break, fade or no longer fits your finger.
In order to process any warranty claims you need to obtain a Request for Replacement Code and return the ring to us. This process involves only a small deductible which covers the shipping and processing of the ring back to you. For our domestic customers the deductible is $40. For our international customers it is an additional $15 for extra shipping costs. There are no other extra charges, there are no hidden fees, and every Tungsten Carbide ring no matter the condition is covered under this “Unlimited Lifetime Replacement Warranty”.
1. Obtain a Request for Replacement Code.
Email firstname.lastname@example.org to obtain your Request for Replacement Code and please be sure to include it with the returned ring.
2. Ship the package.
Post the package to us by registered mail. We suggest you insure the package for the full purchase price as we are not responsible for any loss or damage that occurs during shipping.
3. Name and Address.
Please make sure that your name and address are clearly printed on the outside of the package, and post it to the address supplied on the reply email with Request for Replacement Code.