At K-sta we believe in your complete satisfaction and will gladly exchange any unworn Tungsten Carbide ring received back in our facility within 60 days. We do not accept exchanges for any precious metal jewelry. For our Australian buyers your first exchange is free, any further exchanges will incur a $15 fee to cover shipping and handling. For our international buyers there is a $30 shipping and handling fee. Return shipping cost is covered by the buyer.
To return an item:
1. Obtain a Return Authorisation Code.
Email firstname.lastname@example.org to obtain your Return Authorisation Code and please be sure to include it with the returned ring.
2. Ship the package.
Post the package to us by registered mail. We suggest you insure the package for the full purchase price as we are not responsible for any loss or damage that occurs during shipping.
3. Name and Address.
Please make sure that your name and address are clearly printed on the outside of the package, and post it to the address supplied in the reply email from us with your Return Authorisation Code.